New to chairing? Ten tips to help you
Jul 27, 2023
David Green

We’ve all been to meetings that have achieved little, dragged on too long, and gone off-subject. In most cases, these problems could have been avoided by better chairing.

For those new to chairing, a good idea is to get some training sooner rather than later. That way, any short falls with your chairing skills can be ironed out before they become habits. In the meantime though, here are some tips that will be useful to those new to the role:

1. Prepare for the meeting. Read the minutes and papers; and identify matters for decision and any areas of possible contention. Discuss this with the secretary and where possible, note who will lead on which particular agenda item.

2. Confirm the agenda at the start of the meeting; and then stick to it.

3. Remind attendees that all speakers must go through the chair; and make clear when you intend to finish the meeting. A deadline can help to focus minds.

4. Understand the purpose of “matters arising”. Don’t allow speakers to discuss topics elsewhere on the agenda or to re-open debates held at the previous meeting.

5. Always invite people to speak, giving everyone an equal chance to have their say. But remind people to keep their comments brief and on topic.

6. If a speaker goes off topic, or goes on for too long, don’t be afraid to interrupt and say so. Ask them politely to stick to the agenda item or to wind up their contribution.

7. When debate has ended, or if you feel discussion has gone on long enough, draw attention to any proposal that requires a decision and put the matter to the meeting.

8. If a discussion is going nowhere, ask if anyone has a proposal (you can look for proposals during the discussion) and invite someone to make it formal. Remember, all proposals will also need a seconder.

9. If a report is presented without any requirement for a decision, invite the meeting to accept the report.

10. You want to finish on time, so ensure that “any other business’ is kept short and within the competence of the meeting. Substantial matters should really be held over to the following meeting.

Sometimes you know a meeting is likely to get heated. This is difficult to avoid but you can be better prepared. Speak beforehand, if possible, to anyone who is to raise anything contentious; and get a handle on what they propose to say. This can help you steer the debate to avoid any nastiness and encourage others to contribute in an orderly manner.


Another problem can be proposals that tweak or expand an original item for decision. These will have to be treated as amendments and voted on in turn until you are left with one final proposal for decision. In some cases an amendment will fall if a conflicting one has already been agreed. But where amendments compliment each other, they can be voted upon and all agreed (or not) as the case may be.

Also, you will need to be aware of any potential conflicts of members' interests, whether they be for yourself, or others attending the meeting. So it is important to understand what to do during the meeting when a conflict of interest arises. Again, proper preparation will often throw up any areas where such problems might arise.

Of course every meeting is different, and most will be routine. But regardless of the circumstances, a good chair will remain calm and friendly, whilst asserting their role as chair. Your aim, after all, is to complete the meeting on time, with everyone who wishes to do so, being able to make a contribution and participate in any decisions that are made.


Good luck.

graphic of people in different patterns and colours
by David Green 21 Apr, 2024
In today's interconnected world, every organisation, regardless of size, should be promoting equality, diversity, and inclusion (EDI). For small charities, embracing EDI principles is not just an ethical goal but also a strategic necessity to better serve their communities. So, what practical strategies can small charities adopt to enhance EDI in their service delivery? Hopefully, you are already working along these lines: Cultivate a Diverse Team : Try to improve diversity within your charity's team. Where possible seek candidates from different backgrounds, cultures, and experiences to bring varied perspectives and insights that reflects the communities you serve. Establish Inclusive Policies and Practices : Develop clear policies that uphold equality and inclusion. Include anti-discrimination measures, flexible working arrangements, and accessibility measures for full participation. Engage with the Community : Build strong connections with the communities you serve. Where practical, aim to be more user-led. Gather input from beneficiaries and other stakeholders through community forums, social media, or surveys to tailor services effectively. Provide Training and Education : Invest in training to raise awareness of EDI issues among staff and volunteers. Cover topics like unconscious bias, cultural competence, and inclusive communication. Offer Culturally Relevant Services : Customise services to reflect the community's diversity. Provide materials, where appropriate, in different languages, incorporate cultural traditions, and offer specialised support for different demographic groups. Foster Partnerships and Collaboration : Collaborate with organisations sharing EDI commitment to address inequalities collectively. Share ideas and expertise for more effective interventions and a broader reach. Monitor and Evaluate Progress : Establish ways to monitor and evaluate EDI efforts. Assess team diversity, gather user feedback, and track outcomes to refine strategies over time. Integrating EDI principles into service delivery takes commitment, but if it leads to better engagement and outcomes, it will be worth the effort. Indeed, such an approach should mean that regardless of background, your beneficiaries have access to the support and opportunities they need to thrive.
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by David Green 15 Mar, 2024
Creating content with artificial intelligence
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by David Green 13 Mar, 2024
Post-COVID many organisations introduced a hybrid mixture of home and office working. But what are the pros and cons? The pros of hybrid working: Increased flexibility: Hybrid working allows staff to have a better work-life balance by giving them the flexibility to work from home on certain days. This can be particularly beneficial for those with long commutes or personal commitments. Improved productivity: Studies have shown that home working can increase productivity due to fewer distractions and interruptions in a home environment. Hybrid working allows staff to choose the most suitable environment for their tasks, leading to increased focus and efficiency. Cost savings: Hybrid working can result in cost savings. Staff can save money on commuting expenses, and meals etc. Employers can also save on office space and related expenses. Reduced environmental impact: With fewer people commuting to the office every day, hybrid working can contribute to a reduction in carbon emissions and traffic congestion, leading to a positive environmental impact. Enhanced satisfaction and retention: Offering hybrid working options can improve staff satisfaction and morale. It shows that the organisation values work-life balance and trusts staff to manage their time effectively. This, in turn, can lead to higher employee retention rates. The cons of hybrid working: Communication challenges: Hybrid working can create communication gaps between those in the office and those working at home. It may be more difficult to collaborate, share information, and maintain team cohesion, especially if not all staff have access to the same communication tools. Potential for decreased collaboration and innovation: In-person interactions often foster collaboration, creativity, and innovation. Hybrid working may limit spontaneous brainstorming sessions, informal conversations, and face-to-face problem-solving, which can hinder the development of new ideas. Blurred work-life boundaries: While hybrid working offers flexibility, it can also blur the boundaries between work and personal life. Some individuals may find it challenging to switch off from work when they are constantly connected to their home office. Inequality and fairness concerns: Hybrid working may not be feasible or accessible for all staff. Those with limited access to technology, suitable home working environments, or caregiving responsibilities may face disadvantages, leading to potential inequality and fairness concerns. Potential for decreased employee engagement: Without regular face-to-face interactions, some may feel isolated or disconnected from their colleagues and the organisational culture. This can impact engagement, motivation, and overall job satisfaction. Reinforcing existing prejudices and discrimination: Research by the TUC found that perceived issues with work commitment led to closer monitoring of hybrid workers from black and minority ethnic communities. The same study also found that hybrid working led to some people working longer and constantly being available in order to cope with increasing workloads or to prove their worth. It is important for organisations to consider all these pros and cons when implementing hybrid working and to find ways to address the potential challenges to ensure a successful transition. A good hybrid working policy can set out how such challenges can be avoided or overcome. For charities, a big problem is a lack of investment in IT. Traditionally, the private sector has had deeper pockets when it comes to installing the infrastructure needed for home based working. If charities are to deliver successful hybrid working, then they need to ensure their staff and volunteers have the technology and Internet speeds that will enable them to work smoothly from home as well as the office. What’s more, they must ensure their staff are trusted, treated fairly and feel supported. Involving staff (or their trade union) in the design of hybrid working systems, and staying in touch can help to anticipate and deal with any problems. As such, charities should ensure that communication within their team is as seamless as possible. Indeed, once hybrid working arrangements are up and running, regular monitoring is essential for success.
by David Green 16 Jan, 2024
Trustee boards, funders and partner organisations may ask for written reports. But how do you get your information across in a readable manner? In order to write a concise and effective report, there are a few important steps you should follow. First, clearly define the purpose and scope of your report to keep yourself focused and avoid including unnecessary information. Reports typically include the following types of content: Details of an event or situation The consequences or ongoing effect of an event or situation Evaluation of statistical data, feedback, outcomes, survey responses etc Interpretations based on the information in the report Predictions or recommendations based on the information in the report How the information relates to other events or reports Decide what type of report you are writing and stick to it. Next, gather all the relevant data and information needed to support your report. Make sure to use credible sources and cite them properly. These might include project outcomes, surveys, case histories, quotes from service users or even reports produced by others. Organise the information in a logical and coherent manner, using headings and subheadings to create a clear structure. To help with this, list all the key points and then create a rough outline of subheadings with bullet points, rearranging them until you are satisfied. When writing the report, use simple and concise language. Avoid using jargon or technical terms that may confuse your readers. Present data in a visually appealing way using bullet points, photographs, tables, and graphs. Remember to include an introduction that provides an overview of the report, a body that presents the main findings and analysis, and a conclusion that summarises the key points and offers recommendations if necessary. A typical report structure might be: Executive summary : A standalone section that summarises the findings in a few paragraphs. Introduction : Provides background information and sets up the body of the report. Body : Explains the major findings, broken up into headings and subheadings. It might include graphs, tables , photos, case histories, and quotes. Conclusion : Brings together all the information and provides a definitive interpretation or judgment. Recommendations : Lists any recommendations arising from the findings. Proofread your report carefully to eliminate any grammatical or spelling errors. Pay attention to formatting and ensure consistency throughout the document. It's also a good idea to have someone else review your report for a fresh perspective and to catch any mistakes you may have missed. By following these steps, you can write a concise report that effectively communicates your findings and recommendations.
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